Terms of Use

By accessing or using the Stepping Stones Therapy website (steppingstonestherapy.au) or engaging our counselling services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, clients, and others who access or use our website or services. We reserve the right to update these terms at any time, and your continued use of the website constitutes acceptance of any changes.

Stepping Stones Therapy provides professional counselling and psychotherapy services delivered by Victoria Hyne-Jones, a PACFA Registered Clinical Counsellor and NSW Government Victim Services Approved Counsellor.

Our services include individual counselling, trauma support, anxiety and depression counselling, grief support, relationship counselling, and self-esteem work. Services are provided in person at The Lotus Centre, Brookvale NSW, and may also be available via telehealth.

Important: Stepping Stones Therapy is not a crisis or emergency service. If you are in immediate danger or experiencing a mental health emergency, please contact:

Our website and services are not designed to provide emergency mental health support.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

We reserve the right to restrict or terminate access to our website at our discretion.

Booking: Appointments can be made via our website contact form, by phone, or by email. Bookings are confirmed upon receipt of a confirmation from us.

Cancellation Policy: We require a minimum of 48 hours notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours notice, or failure to attend without notice, may incur a cancellation fee of up to the full session fee.

Late arrivals: If you arrive late to a session, the session will still end at the scheduled time and the full fee will apply.

We reserve the right to cancel or reschedule appointments in exceptional circumstances, and will provide as much notice as possible.

Our current session fees are displayed on our website and may be updated from time to time. Payment is due at the time of service unless otherwise agreed in writing.

We accept payment by bank transfer and other methods as advised. Receipts are provided upon request and may be used for private health insurance claims where applicable.

Medicare rebates may be available for clients with a valid Mental Health Treatment Plan (MHTP) from their GP. Please discuss this with us prior to your appointment.

All information shared in counselling sessions is treated as strictly confidential. We will not disclose your personal or health information to third parties without your consent, except in the following circumstances:

Please refer to our Privacy Policy for full details of how we handle your personal information.

All content on this website — including text, images, graphics, logos, and design — is the property of Stepping Stones Therapy or its content suppliers and is protected by Australian and international copyright laws.

You may view and print content from this website for your personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

The information on this website is provided for general informational purposes only and does not constitute professional medical, psychological, or therapeutic advice. It is not a substitute for professional counselling or treatment.

While we endeavour to keep the information on our website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information provided.

Your use of any information on this website is entirely at your own risk.

To the fullest extent permitted by Australian law, Stepping Stones Therapy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website or services.

Nothing in these terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law, which cannot be limited or excluded.

Our website may contain links to third-party websites for your convenience and information. These links do not constitute our endorsement of those websites or their content. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of New South Wales.

If you have any questions about these Terms of Use, please contact us:

Stepping Stones Therapy

Victoria Hyne-Jones — PACFA Registered Clinical Counsellor

The Lotus Centre, 13 Dale Street, Brookvale NSW 2100

Phone: 0435 403 885

Email: info@steppingstonestherapy.au